Managed Service

19/12/2017 - 02:31

We are proud to be THE FIRST IT Company to apply modern technologies of Digital Transformation and Industry 4.0 platform into the Managed Services and IT Outsourcing. Our suite of managed services, ranging from infrastructure to system and database administration, will allow you to focus on your company’s core competencies, whilst leaving everything related to your IT needs to us.

 

Our managed services are combination of Server OS management tasks which can be performed on either physical, container or VM operating system instances.

These include:

  • Free technical advice and system architecture.
  • Free installation monitoring system - SMCS for the whole system (including management software).
  • Initial installation, configuration and security hardening of the server OS
  • Management of administrator control access
  • Real-time availability and performance monitoring of critical OS services or daemons
  • Monitoring and trend analysis of disk usage levels
  • Application of software upgrades, patches and service packs as approved by you
  • Setup of backup process
  • Resolution and recovery from OS failures
  • Management of DHCP and DNS services
  • Installation and management of Virus protection
  • Remote management
  • Support load balancing, clustering, etc...
  • Managed on various selections of operating systems ranging from Microsoft Windows Servers, Linux, BSD, VMware…

We can also offer additional services which are defined on a number of hours of work depending on your needs as to ensure you only pay for what you need.

 

KEY BENEFITS

Managed Services by Pente Technologies - professional and differences.

  • Free Offers system monitoring tool, allows continuous management on both traditional mobile and PC platforms.
  • Single point of contact to facilitate your managed services needs. Designated Technical Account Manager will be responsible for planning, reporting, and escalation as per SLA.
  • Personalised and customised infrastructure management solutions.
  • Immediate benefits which include cost savings and reduced capital expenditure.
  • Only pay for the support you need. Prepaid service based on the agreed amount of effort.
  • IT support 24x7x365

 

SERVICES PACKAGES 

With services diverse support from system and software installations, configurations, management, patches, backup to scheduling, troubleshooting. Managed Services by Pente Technologies will help you save expenses of IT resources, you can safely focus on their core business while the network still ensures 24/24h.

Pente provides different service packages to meet all your demands.

1. Standard Services   

  • Available Monday through Friday, 8:00 am to 5:00 pm
  • Installation, configuration and deployment.
  • Patching of operating system software.
  • Upgrades of operating systems
  • Security software, including firewall configuration.
  • Monitoring to ensure proper operation, including optimized performance, connectivity, and disk usage.
  • Coordination of upgrades, adds and changes to the existing service configuration.
  • Cycle/restart servers or hosted services on customer request.

2. Office Administration Services

  • Available Monday through Friday, 8:00 am to 5:00 pm
  • Managing the functional systems of office work such as: Power system, electronic zone warning system, camera system connection, access control system, fire alarm system, warning when trouble occurs…

3. Extended Services 

  • Includes all functions and items in the standard package.
  • On-call, 24x7 response by system administrators for emergency events.
  • Custom alerts and monitoring of system performance for customers.
  • Coordination with customers to perform work during off hours, including weekends.
  • Priority processing of customer problem tickets.
  • Availability of extended vendor support.

4. Hourly Consulting

  • Advanced optimization
  • Other activities outside the scope of the monthly support subscriptions

 

Service delivery process

 

Troubleshooting process and Technical assistance 

Pente Technologies guarantee to utilize our experience, resources and proven processes to provide you with high quality managed services that are customized according to your company’s requirements, so as to ensure that you will benefit from an effective outsourced solution. …

Please contact us for more information!

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